RETURN & REFUND POLICY

Last Updated: September 17, 2026

At Mantiscore, we want customers to receive the correct products in the condition expected. Because many of our products are specialized aftermarket e-moto parts and performance components, returns are subject to the conditions below.

Please review this policy before requesting a return.

Return Window

Return requests must be submitted within 14 days of delivery.

Requests submitted after the 14-day return period may not be accepted unless required by applicable law.

Return Eligibility

To qualify for a standard return, the product must:

• Be unused and uninstalled
• Be in its original condition
• Include its original packaging
• Include all hardware, accessories, manuals, and other included components
• Show no signs of installation, modification, wear, damage, or use

Installing, modifying, cutting, grinding, wiring, mounting, or otherwise using a product may make it ineligible for a standard return.

Return Authorization Required

Do not send a product back without contacting Mantiscore first.

To request a return, contact:

vasquezbrunello@gmail.com

Please include:

• Your order number
• The item you would like to return
• Reason for the return
• Photos of the item and packaging when requested

If your return is approved, we will provide return instructions and, when applicable, an authorized return shipping label or return destination.

Unauthorized returns may be refused or returned to the sender.

Mantiscore & Partner-Fulfilled Orders

Some products sold on Mantiscore.us are shipped directly by approved suppliers or fulfillment partners, including products fulfilled through Shopify Collective.

Always contact Mantiscore first for a return involving one of these products.

Do not independently ship the product back to the address shown on the original package unless Mantiscore specifically instructs you to do so.

Because partner-fulfilled products are shipped from different locations, return instructions and eligibility may vary depending on the product and fulfillment partner.

We will provide the appropriate return instructions after reviewing your request.

Return Shipping

Return-shipping responsibility depends on the reason for the return.

For eligible returns resulting from a change of mind, incorrect customer selection, compatibility mistake, or another reason not caused by Mantiscore or the product arriving defective/damaged, return shipping costs may be deducted from the refund or otherwise be the customer's responsibility.

If you received the wrong product or an item arrives damaged or defective, contact us before returning it so we can review the issue and provide appropriate instructions.

Customers should not use their own return shipping label unless authorized by Mantiscore.

Inspection

Returns are inspected before a refund is approved.

We may verify that the product:

• Has not been installed or used
• Has not been modified
• Has not been damaged after delivery
• Contains all original components
• Is in the condition represented in the return request

If a returned product does not meet the eligibility requirements of this policy, the refund may be denied.

If a return is denied after inspection, we will contact you regarding the status of the item and available options.

Restocking Fee

Eligible standard returns may be subject to a restocking fee of up to 15% of the applicable product price when reasonably necessary to cover inspection, processing, repackaging, or loss of resale condition.

Any applicable restocking fee will be communicated as part of the return process.

A restocking fee will not be used to reduce a customer's rights where prohibited by applicable law.

Original shipping charges are generally non-refundable unless the return results from an error by Mantiscore or another circumstance requiring reimbursement under applicable law.

Non-Returnable Items

Unless defective, damaged upon arrival, incorrectly fulfilled, or otherwise required by applicable law, the following may not qualify for standard returns:

• Custom or personalized products
• Made-to-order products
• Special-order products identified as non-returnable before purchase
• Final-sale products identified as final sale before purchase
• Used, installed, modified, or damaged products
• Certain electrical components where the product page identifies the item as non-returnable

MOTO Brakes are not automatically excluded from returns solely because they are brake components. They remain subject to the normal eligibility requirements of this policy unless the applicable product page states otherwise before purchase.

Partner or Shopify Collective fulfillment does not automatically make an item non-returnable. Return eligibility for those products will be reviewed according to the applicable product and supplier return conditions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, contact Mantiscore as soon as possible.

For shipping damage, please contact us within 48 hours of delivery when reasonably possible and provide:

• Order number
• Description of the issue
• Clear photos or video of the product
• Photos of the shipping packaging when relevant

Do not install or modify an item that appears damaged, defective, or incorrect before contacting us.

We will review the claim and provide the appropriate resolution based on the circumstances.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable disclosed return-shipping or restocking charges.

After Mantiscore issues the refund, your bank or payment provider may require additional time to post it to your account.

Exchanges

If you ordered the wrong variation or need a different compatible product, contact us before returning the original item.

Exchange availability depends on inventory, product condition, price differences, fulfillment source, and return eligibility.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing, been submitted to a fulfillment partner, or shipped.

Pre-orders, special orders, and made-to-order products may have different cancellation restrictions when disclosed on the applicable product page.

Chargebacks & Payment Disputes

If you experience a problem with an order, we encourage you to contact Mantiscore first so we can investigate and attempt to resolve it.

If a chargeback or payment dispute is filed, Mantiscore may provide relevant documentation to the payment provider or financial institution, including tracking information, delivery confirmation, order records, customer communications, return inspection records, and the policies applicable to the transaction.

Nothing in this policy prevents a customer from exercising lawful rights regarding unauthorized transactions or legitimate payment disputes.

Contact Us

For returns, refunds, damaged items, or order issues:

Mantiscore
Email: vasquezbrunello@gmail.com
Website: Mantiscore.us