Refund policy

REFUND POLICY

At MantisCore, we stand behind the quality of our products. If you are not satisfied with your purchase, we’re here to help.

Eligibility for Refunds

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Refund requests must be made within 14 days of delivery

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for processing.

Non-Refundable Items

  • Used or installed parts

  • Final sale items

  • Affiliate or third-party fulfilled items

  • Custom or made-to-order products

Shipping costs are non-refundable unless the item arrived damaged or defective.

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RETURN & REFUND POLICY

At MantisCore, we are committed to delivering high-quality performance products. Due to the nature of aftermarket parts and performance components, we maintain a strict return policy to protect product integrity.

πŸ” Return Eligibility

Returns must meet ALL of the following conditions:

  • Return request submitted within 14 days of delivery

  • Item is unused, uninstalled, and in original condition

  • Item is returned in original packaging

  • All hardware, manuals, and accessories are included

Items that show signs of installation, wear, damage, or modification will not qualify for a refund.

πŸ“© Return Authorization Required

All returns must be approved in advance.

To request a return, email [your email] with:

  • Order number

  • Reason for return

  • Photos (if applicable)

Returns sent without approval will be refused.

🚚 Return Shipping

MantisCore will issue the official return shipping label once the return is approved.

Customers may not use their own return label unless authorized in writing.

πŸ” Inspection & Refund Process

Refunds are NOT issued until the item is physically received and inspected by our team.

If the returned item is found to be:

  • Used or installed

  • Damaged

  • Missing parts

  • Not in original condition

The return will be denied and no refund will be issued.

As you know we have collective items which means that they are not shipped by me. If i want to refund or return u order u are to contact us and we will give you the contact of the person who is responsible for shipping your order

πŸ’° Restocking Fee

Approved returns may be subject to a 15% restocking fee to cover inspection, processing, and repackaging costs.

Original shipping fees are non-refundable.

🚫 Non-Returnable Items

  • Affiliate or third-party fulfilled items

  • Electrical components

  • Custom or special-order products

  • Final sale items

  • Installed or used parts

  • MOTO BRAKES ARE NOT A PART OF THIS

βš–οΈ Chargebacks & Fraud Protection

By placing an order on MantisCore.us, customers agree to this return policy.

Filing a chargeback without first contacting us to resolve the issue may be considered abuse of policy and will be disputed with proof of delivery, inspection records, and policy agreement.