Shipping policy

SHIPPING POLICY

Last Updated: 3/1/26

At MantisCore, we work hard to process and ship orders quickly and efficiently. Please review the details below before placing your order.

📦 Order Processing

  • Orders are typically processed within 2–5 business days.

  • Processing times may vary during high-demand periods, product launches, or pre-orders.

  • Orders placed on weekends or holidays will begin processing the next business day.

You will receive a confirmation email once your order has shipped.

🚛 Shipping Times

Shipping times vary depending on location and carrier.

Estimated delivery times are not guaranteed and may be affected by:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Incorrect shipping information provided at checkout

MantisCore is not responsible for shipping delays caused by the carrier.

📍 Shipping Address Accuracy

Customers are responsible for providing the correct shipping address at checkout.

MantisCore is not responsible for:

  • Packages shipped to incorrect addresses entered by the customer

  • Lost or stolen packages marked as “Delivered” by the carrier

If a package is returned due to incorrect address information, additional shipping fees may apply.

🤝 Collective & Third-Party Fulfilled Items

Some products listed on MantisCore.us are Collective or third-party fulfilled items, meaning they are shipped directly from a partner warehouse or supplier.

For these items:

  • Shipping times may vary from standard MantisCore items

  • Packaging may differ from MantisCore-branded shipments

  • Items may ship separately from other products in your order

MantisCore does not control carrier selection or warehouse processing times for collective items.

By purchasing collective or third-party items, you acknowledge that fulfillment and delivery timelines may differ from standard orders.

📦 Multiple Shipments

If your order contains multiple products (including collective items), they may arrive in separate shipments.

Tracking numbers will be provided when available.

📬 Lost, Stolen, or Damaged Packages

If your package arrives damaged, contact us within 48 hours of delivery with photos.

If your tracking number shows “Delivered” but you did not receive the package:

  • Contact the shipping carrier first

  • Check with neighbors or your local post office

MantisCore is not responsible for stolen packages once marked delivered.

🌎 Shipping Restrictions

We currently ship within the United States unless otherwise stated.

Certain products may have shipping restrictions depending on state or local regulations.

📧 Contact

For shipping questions, contact:

Email: vasquezbrunello@gmail.com
Website: MantisCore.us