SHIPPING POLICY

Last Updated: September 17, 2026

At Mantiscore, we work to process and ship orders as quickly as possible. Because we carry a variety of e-moto parts, processing and delivery times may vary by product. Please review the product page and the information below before placing your order.

Order Processing

Most in-stock Mantiscore-fulfilled orders are processed within 1–5 business days, unless a different processing or lead time is stated on the product page.

Some products may have longer processing times due to high demand, pre-order status, special-order manufacturing, or supplier fulfillment. When a product page states a specific processing or lead time, that product-specific timeframe takes priority over this general policy.

Business days do not include weekends or U.S. federal holidays.

Once your order ships, tracking information will be sent to the email or contact information provided at checkout.

Shipping & Delivery Times

Delivery times shown at checkout are estimates provided based on the selected shipping method and/or carrier. They are separate from order processing time and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside Mantiscore's control, including carrier delays, severe weather, holidays, transportation disruptions, and other unforeseen events.

Once an order has been transferred to the shipping carrier, carrier-related transit delays may be outside our direct control. However, if you experience an issue with your shipment, contact us and we'll help where reasonably possible.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If an order is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may be required to resend the package.

Partner & Third-Party Fulfilled Products

Some products sold through Mantiscore are fulfilled directly by approved suppliers or partner warehouses, including products fulfilled through Shopify Collective.

These products may:

• Have different processing or delivery times
• Arrive in separate packages
• Use different shipping carriers
• Arrive in supplier or non-Mantiscore packaging

Any product-specific processing or lead time shown on the product page applies to that item.

If an order contains both Mantiscore-fulfilled and partner-fulfilled products, the items may arrive separately.

Multiple Shipments

Orders containing multiple products may be divided into more than one shipment.

When available, separate tracking information will be provided for each shipment.

Receiving one package does not necessarily mean the entire order has been delivered.

Lost, Stolen, or Damaged Packages

If your package arrives visibly damaged, please contact Mantiscore within 48 hours of delivery and provide your order number along with clear photos of the package and damaged item.

If tracking shows your package as delivered but you cannot locate it, please first:

• Check around the delivery location and with household members or neighbors
• Confirm the shipping address on your order
• Contact the shipping carrier for additional delivery information

After completing these steps, contact Mantiscore if you still cannot locate the shipment. We will review the situation and assist where reasonably possible.

Mantiscore cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided at checkout when loss or theft occurs after delivery.

Pre-Orders & Special-Order Products

Products identified as pre-order, made-to-order, special order, or having a stated lead time may require additional time before shipment.

Estimated availability or processing dates may change due to manufacturing, inventory, supplier, or transportation delays.

When a specific timeframe is displayed on a product page, that timeframe applies to that product.

If an order contains both an in-stock item and a pre-order or special-order item, the products may ship separately.

Shipping Restrictions

Mantiscore currently ships to eligible addresses within the United States, unless otherwise stated during checkout or on the applicable product page.

Some products may be unavailable for shipment to certain locations because of carrier, supplier, or other applicable restrictions.

Contact Us

Questions about your shipment or order can be sent to:

Email: vasquezbrunello@gmail.com
Website: Mantiscore.us